Cancellation Policy

Cancellation Policy

48 Hour/​Stocked Items

Whatever the reason, you can cancel your order (excluding non-stocked items) at any time prior to dispatch with no charges. All order cancellation requests must be provided in writing and sent to customercare@​ocura.​co.​uk

Once we’ve confirmed that we’ve received your cancellation pre-dispatch, your order will be cancelled and no invoice will be produced. If you have paid for your order upfront, you’ll receive a full refund to the original payment method used to pay for the order.

Non-Stocked/Made-to-Order Goods

We will try our best to accommodate all cancellation requests, however, non-stock items are not eligible for cancellation if production has commenced. If special vinyl, accessories, or product has been ordered in, any non-recoverable charges will be passed to the customer.

Contact our Customer Care team on 01732 367777 or at customercare@​ocura.​co.​uk for further support.