48 Hour Express Range

Our 48 Hour Express Range provides a wide variety of the essential furniture and equipment needed i…

48 Hour Express Range

Sustainability Ranges

We offset carbon emissions by annual tree planting.

Sustainability Ranges

Paediatric Range

Paediatric healthcare furniture range including chairs, tables and storage.

Paediatric Range

Bariatric

Bariatric furniture range including chairs and tables.

Bariatric

Pressure Care

It is easier to prevent pressure sores than to treat them, pressure care options for medium and low…

Pressure Care

New Products

Discover newly launched products.

New Products

Product Videos

Discover the features and benefits of Ocura products through our informative product videos.

Product Videos

Product Care

How to maintain your healthcare product and prolong its lifespan.

Product Care

Colour Swatches

View and download the antibacterial vinyl colour swatches available for our healthcare products.

Colour Swatches

White Papers

The goal of these white papers is to provide in-depth information and insights about the impact fur…

White Papers

Frequently Asked Questions

Find out all you need to know about our team, products and services.

Frequently Asked Questions

Case Studies

Discover how Ocura products have transformed our clients healthcare environments

Case Studies

Knowledge Hub

Everything you need to know about Ocura products and healthcare furniture. Here we share the resear…

Knowledge Hub
Brochures
Frequently Asked Questions

Cancellation Policy

Ocura’s Cancellation Policy

Cancellation Policy

48 Hour/​Stocked Items

Whatever the reason, you can cancel your order (excluding non-stocked items) at any time prior to dispatch with no charges. All order cancellation requests must be provided in writing and sent to customercare@​ocura.​co.​uk

Once we’ve confirmed that we’ve received your cancellation pre-dispatch, your order will be cancelled and no invoice will be produced. If you have paid for your order upfront, you’ll receive a full refund to the original payment method used to pay for the order.

Non-Stocked/Made-to-Order Goods

We will try our best to accommodate all cancellation requests, however, non-stock items are not eligible for cancellation if production has commenced. If special vinyl, accessories, or product has been ordered in, any non-recoverable charges will be passed to the customer.

Contact our Customer Care team on 01732 367777 or at customercare@​ocura.​co.​uk for further support.

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Ordering

Ordering

These are the most frequently asked questions about how to place an order with us.

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