Delivery and Warranty

Items purchased from our 5-day delivery range (now 48 Hours) will be delivered within 5 working days from the date we receive your order, to mainland UK only. For all other goods, an expected delivery date will be provided on your order confirmation email. If further information is required, call us on 01732 367777 or email us at enquiries@ocura.co.uk . Alternatively, chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.

Our lead times vary depending on product range – accurate lead times will be given on your quotation. If you need items in a hurry, view our 5 Day Delivery Range (now 48 Hours) here.

We have two UK showrooms full of products for you to explore and trial! Visits must be pre-arranged with a member of our team. Call us on 01732 367777 or email us at enquiries@ocura.co.uk to book your visit. Alternatively, chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.

Southern Office
Unit 1, Paddock Wood Distribution Centre
Paddock Wood, Tonbridge,
Kent
TN12 6UU

Northern Office
Burnside House
Damhead Way
Peterhead, Scotland
AB42 3GY

View our full express range of 5-day delivery items (now 48 Hours) , which includes recliner chairs.

We are unable to accept back items that are made to order unless there is a clear product defect or damage on receipt. To request a return, call us on 01732 367777 or email us at customercare@ocura.co.uk referencing your order number. Alternatively, chat with us now via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.

Please note, a 20% restocking fee may apply.

Every attempt is taken to protect your goods however, if your items have not arrived in perfect condition, call us on 01732 367777 or email us at customercare@ocura.co.uk referencing your order number and providing images of any damage. Alternatively, chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.

Ocura Healthcare Furniture is committed to making life as easy as possible for you. That’s why our furniture comes with a seven-year parts and labour warranty from the date of delivery against defective materials or workmanship. View our full 7 year warranty here.

We offer a selection of planned preventative maintenance contracts to help enhance the lifetime of your product, and reduce potential downtime. We only offer this for new or existing products supplied by Ocura, and you can view our range of Service Maintenance Contracts here (link to service maintenance contract here). You can request a quotation for this by emailing customercare@ocura.co.uk, calling us on 01732 367777 or chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.