Product Information
These are the most frequently asked questions about our products.
48 Hour Express Range
Our 48 Hour Express Range provides a wide variety of the essential furniture and equipment needed i…
48 Hour Express RangePaediatric Range
Paediatric healthcare furniture range including chairs, tables and storage.
Paediatric RangePressure Care
It is easier to prevent pressure sores than to treat them, pressure care options for medium and low…
Pressure CareProduct Videos
Discover the features and benefits of Ocura products through our informative product videos.
Product VideosColour Swatches
View and download the antibacterial vinyl colour swatches available for our healthcare products.
Colour SwatchesWhite Papers
The goal of these white papers is to provide in-depth information and insights about the impact fur…
White PapersFrequently Asked Questions
Find out all you need to know about our team, products and services.
Frequently Asked QuestionsCase Studies
Discover how Ocura products have transformed our clients healthcare environments
Case StudiesKnowledge Hub
Everything you need to know about Ocura products and healthcare furniture. Here we share the resear…
Knowledge HubThese are the most frequently asked questions about product delivery and warranty.
Items purchased from our 48 Hour Delivery Range will be delivered within 2 working days from the date we receive your order, to mainland UK only. For all other goods, an expected delivery date will be provided on your order confirmation email. If further information is required, call us on 01732 367777 or email us at enquiries@ocura.co.uk . Alternatively, chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.
Our lead times vary depending on product range – accurate lead times will be given on your quotation. If you need items in a hurry, view our 48 Hour Delivery Range here.
We have two UK showrooms full of products for you to explore and trial! Visits must be pre-arranged with a member of our team. Call us on 01732 367777 or email us at enquiries@ocura.co.uk to book your visit. Alternatively, chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.
Southern Office
Unit 1, Paddock Wood Distribution Centre
Paddock Wood, Tonbridge,
Kent
TN12 6UU
Northern Office
Burnside House
Damhead Way
Peterhead, Scotland
AB42 3GY
View our full express range of 48 Hour delivery items, which includes recliner chairs.
We are unable to accept back items that are made to order unless there is a clear product defect or damage on receipt. To request a return, call us on 01732 367777 or email us at customercare@ocura.co.uk referencing your order number. Alternatively, chat with us now via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.
Please note, a 20% restocking fee may apply.
Every attempt is taken to protect your goods however, if your items have not arrived in perfect condition, call us on 01732 367777 or email us at customercare@ocura.co.uk referencing your order number and providing images of any damage. Alternatively, chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.
Ocura Healthcare Furniture is committed to making life as easy as possible for you. That’s why our furniture comes with a seven-year parts and labour warranty from the date of delivery against defective materials or workmanship. View our full 7 year warranty here.
We offer a selection of planned preventative maintenance contracts to help enhance the lifetime of your product, and reduce potential downtime. We only offer this for new or existing products supplied by Ocura, and you can view our range of Service Maintenance Contracts here (link to service maintenance contract here). You can request a quotation for this by emailing customercare@ocura.co.uk, calling us on 01732 367777 or chat with us via our live chat! Note, we are only available via live chat 8:30am – 4:00pm Monday to Friday.
If you have a question that you can’t find the answer to, please feel free to contact us here or use the live chat below.
These are the most frequently asked questions about our products.
These are the most frequently asked questions about how to place an order with us.
Ocura’s Return Policy
Ocura’s Cancellation Policy