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Choose an option below to find out all you need to know about our team, products and services.

An industry leading 7 Year Warranty

Ocura Healthcare Furniture is committed to making life as simple and easy for you as possible. That’s why our furniture comes with a seven-year parts and labour warranty from the date of delivery against defective materials or workmanship.

During this period, furniture covered by the warranty will be repaired or have parts replaced free of charge provided that:

  • The product is returned to us within the warranty period
  • No power or control boxes have been opened, or any identification labels removed.
  • Repairs have not been made or attempted other than by a member of Ocura Healthcare Furniture’s approved personnel.
  • There is no evidence of misuse or negligent treatment.

Exemptions

The above warranty does not apply to the following products or components which instead carry a one year warranty:

  • Lamps (excluding bulbs)
  • Castors
  • Gas struts
  • Actuators/Motors
  • Drawer runners and locks
  • Recliner mechanisms (manual and electric)

Vinyl and other fabrics

The warranty will not apply to vinyl or fabric that has not been properly cared for or that has been damaged as a result of accidents – piercing, soiling, fading, or colour transmission from clothing (e.g. jeans) and is subject to manufacturer’s limitations.
Improper cleaning will invalidate this warranty – please refer to our Cleaning Guide, available on request.

Clearance Stock

Any items that are purchased from our clearance stock will only come with a 12 month warranty due to their heavily discounted price.

How to make a warranty claim

Contact Ocura Healthcare Furniture on 01732 367 777 or email [email protected]

Maintenance Contracts

At any time, you may purchase a preventive maintenance contract from Ocura Healthcare Furniture to further safeguard your valuable assets.

Unwanted goods

In the event of a customer ordering goods in error or not wanting them, the items may be credited, less a 20% handling charge, on the condition the goods are returned at the customer’s expense, in original condition.

This warranty applies to all goods purchased from Ocura Healthcare Furniture within the United Kingdom of Great Britain and Northern Ireland only, on condition that any claim is made within the period of the warranty and no later. This warranty does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage, wear and tear or damage or any damage resulting from abuse or improper use. You have statutory rights in relation to the product. This warranty is offered as an extra benefit and does not affect any of your statutory rights as a consumer. Additional written copies of the warranty can be obtained by contacting us as set out above.

This warranty provision commences 1st August 2017 and supersedes all previous versions.

Download Warranty

All you need to know about ordering from Ocura

Why order from us?

We are on both the SBS (Shared Business Services) and NHS Supply Chain frameworks. To hold this position as a framework provider to the NHS means we have been thoroughly checked. Our quality, our ethics, our processes, our procedures, our finances and of course our prices have all been fully market tested and audited. This means you can buy from us directly or through a framework with peace of mind, safe in the knowledge we provide best value.

As a valued customer you will have a dedicated account manager who can help you with your procurements needs, just give us a call, email, or use the quote request form on our website. If you are unsure what is the best product for you is, one of our team can help take you through the options and give you all the advise to make the right choice. To speak with an expert, call us on 01732 367777, email [email protected] or click here to start a chatting online with our team

Your first choice is if you wish to order from us directly or though a national framework. Once you have made the decision the important information required for both routes of procurement is:

  • Make sure you have our product codes
  • You will also need to have made a colour choice for many of our products, without a colour we cannot process your order so it might be delayed.
  • We need to know who is paying, so your invoice details.
  • We need to know where you need this delivered, hospitals are big places, so please give us as much detail as possible.
  • We need to know a contact persons details, phone and email address if possible, please.

Once you have these details if you are ordering directly with us, just email, fax call or even post your order to us.

Most of our products are made to order so there maybe a delay while we make your product for you, if you need something urgently we have stocks of most items in our standard colour of Atlantic Blue, these items are available on our 5 day service.

All our products are designed and manufactured for use in Hospitals and Healthcare environments, they meet safety standards, fire retardancy regulations and are designed to reduce infection. For example, our chairs are covered in vinyl that has anti-bacterial and anti-microbial properties. All our products can be cleaned with the most popular types of cleaning materials approved for use in hospitals.

Any other questions, we are here to help, just call, email our use the webchat function.

Delivery and installation of your furniture

Do you offer free delivery?

We offer free delivery as standard on all orders to the mainland UK via a network of approved carriers.

We can assist in the set up and training of certain products including specialist chairs and trolleys to ensure optimum product performance.

Not only do we deliver your product to a specific ward or department, we’ll also remove all of the packaging and dispose of it in an environmentally friendly manner.

Our expanded express range delivers our most popular products within five days of ordering. Click here to view our express range.