Ocura Cleaning Instructions
Ocura proudly supplies high-quality products, designed to be used in demanding environments. With the correct care and attention, your furniture will…
Product Care
Ocura 7 Year Warranty
Ocura Healthcare Furniture is committed to making life as simple and easy for you as possible. That’s why our furniture comes with a seven-year parts and labour warranty from the date of delivery against defective materials or workmanship.
During this period, furniture covered by the warranty will be repaired or have parts replaced free of charge provided that:
- The product is returned to us within the warranty period.
- Power or control boxes have not been opened, and identification labels have not been removed.
- Repairs have not been made or attempted other than by a member of Ocura’s approved personnel.
- There is no evidence of misuse or negligent treatment.
Exemptions
The above warranty does not apply to products continually in 24/7 service, such as A&E waiting chairs. These products instead carry a 3‑year warranty.
The below components are also exempt and instead carry a 2‑year warranty:
- Lamps (excluding bulbs)
- Castors
- Gas struts
- Electrical components including handsets, control units, and motors
- Drawer runners, keys and locks
- Recliner mechanisms (manual and electric)
- Vinyl, see below.
Vinyl & Other Fabrics
The 2‑year warranty does not apply to vinyl or fabric that has been damaged accidentally, or damaged due to negligence. Vinyl that is pierced, soiled, faded, and/or suffered colour transmission from clothing will not be covered under the warranty. Improper cleaning will invalidate the warranty; please refer to our Cleaning Guide, which is available on request.
To make a warranty claim, contact Ocura on 01732 367777 or email customerservice@ocura.co.uk
Maintenance Contracts
At any time, you may purchase a preventive maintenance contract from Ocura Healthcare Furniture to further safeguard your valuable assets.
Unwanted goods
If you need to return any items, please request a copy of Ocura’s Returns Policy.
This warranty applies to all goods purchased from Ocura Healthcare Furniture within the United Kingdom of Great Britain and Northern Ireland only, on condition that any claim is made within the period of the warranty and no later. This warranty does not confer any rights other than those expressly set out above and does not cover any claims for consequential loss or damage, wear and tear or damage or any damage resulting from abuse or improper use. You have statutory rights in relation to the product. This warranty is offered as an extra benefit and does not affect any of your statutory rights as a consumer. Additional written copies of the warranty can be obtained by contacting us as set out above.
This warranty provision commences 1st November 2020 and supersedes all previous versions.
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Maintenance Contracts
Our service maintenance contracts are a cost-effective way to reduce downtime and enhance the lifetime of your product. They provide a basic planned …